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AXIS PENSIONS CUSTOMER SERVICE CHARTER – 2017 & BEYOND (2)

This charter sets out what you should expect from us and also outlines our service commitments to you.

We aim to:

  • Be honest, open and accountable for all our actions;
  • Consider the views of our customers;
  • Be efficient, effective and accessible;
  • Learn from best practice and improve continually;
  • Provide clear and accurate information.

 

We Promise to:

  • Be prompt, courteous and professional;
  • Be accessible and easy to do business with;
  • Keep your account(s) confidential, accurate  and up-to-date;
  • Pay your entitlements on time;
  • Help you to plan for a better retirement.

 

As a client, help us by:

  • Following our laid down operating procedures.

  

# DELIVERABLES TIMELINES
Standalone Master-Trust Personal Pensions
1 Account creation & setups 3 3 2
2 Crediting of member accounts with contributions 15 15 7
3 Redemption Processing & payment 30 20 15
4 Transfers out 30 15 7
5 Member Statement Emailing 31 Jan /   31st Jul 31 Jan / 31st Jul 31 Jan / 31st Jul
6 Trustee Reports 8 Days b4 meeting 8 Days b4 meeting 8 Days b4 meeting
7 BoT Minutes 2 Days 2 Days 2 Days
8 Draft Scheme Accounts 31st January 31st January 31st January
9 Audited Scheme Accounts 15th March 15th March 15th March
10 Scheme Annual Report 31st March 31st March 31st March

About Axis

Axis Pension Trust Ltd (APTL), a leading company in the retirement savings industry in Ghana, was incorporated in September 2010 and obtained a license as a Corporate Trustee from the National Pensions Regulatory Authority in March 2012.

Contact Address

  • Address

    #4 Ibadan Avenue, East Legon, Accra

  • Phone No

    +233-544321966, +233-209981088

  • Tel No

    +233-302543287, +233 302 543 314

  • Email ID

    info@axispension.com